SHIPPING AND DELIVERY POLICY

The products displayed on our website are shipped directly from our warehouses located in Asia.

DELIVERY TIMES

Your order goes through two stages:

1. Preparation and customization: 3 to 7 calendar days from order confirmation.
2. International shipping: an additional 12 to 15 calendar days, once dispatched.

Total estimated time: 15 to 22 calendar days from order confirmation.

There may be variations due to store order volume, customs procedures, local taxes, strikes, or other factors beyond our control. Import duties and taxes, if applicable, are the customer's responsibility.

GUARANTEED MAXIMUM DELIVERY TIMES

- General shipments: if the estimated time is exceeded, we guarantee delivery within a maximum of 90 calendar days from the purchase date.

- Argentina, Chile, Colombia, Ecuador, Uruguay, and Central America: due to specific logistical factors for these routes, the period may extend up to a maximum of 160 calendar days from the purchase date.

If your order has not been delivered by the corresponding maximum deadline, you can contact our customer service team to request re-delivery, as applicable.

TRACKING

All purchases include a tracking code, sent to the customer's email within 7 calendar days from order confirmation. Tracking may take up to 3 calendar days to update on the local carrier's site, as these are international shipments. If the order includes more than one product, they might be shipped separately, each with its own code.

DELIVERY

Delivery is generally handled by the local postal service. In cases of recipient absence or zone restrictions, the carrier may leave a collection notice at the nearest agency.

It is the buyer's responsibility to enter a correct and complete delivery address at the time of purchase. If the order is returned due to an incorrect address or insufficient information, the customer must cover the re-shipping cost. If the package is not collected from the agency and is returned to origin, we will offer re-delivery of the order with an additional shipping cost to be borne by the customer, or a refund minus the shipping costs already incurred.

CONTACT

For any questions regarding delivery times or the status of your order, please write to contacto@sporttechalways.com

By completing a purchase, the customer accepts this policy and the Terms and Conditions of Sport Tech Always.