SHIPPING AND DELIVERY POLICY

The products featured on our website are shipped directly from our warehouses located in Asia.

DELIVERY TIMES

Your order goes through two stages:

1. Preparation and customization: 3 to 7 calendar days from order confirmation.
2. International shipping: 12 to 15 additional calendar days, once dispatched.

Total estimated time: 15 to 22 calendar days from order confirmation.

Variations may occur due to store order volume, customs procedures, local taxes, strikes, or other factors beyond our control. Import duties and taxes, if applicable, are the customer's responsibility.

GUARANTEED MAXIMUM DEADLINES

- General shipments: if the estimated timeframe is exceeded, we guarantee delivery within a maximum of 90 calendar days from the date of purchase.

- Argentina, Chile, Colombia, Ecuador, Uruguay, and Central America: due to logistics factors specific to these routes, the timeframe may be extended up to a maximum of 160 calendar days from the date of purchase.

If your order has not been delivered by the expiration of the corresponding maximum deadline, you may contact our customer support team to request a reshipment, as applicable.

TRACKING

All purchases include a tracking number, sent to the customer's email within 7 calendar days from order confirmation. Tracking may take up to 3 calendar days to update on the local carrier's website, as these are international shipments. If the order includes more than one product, they may be shipped separately, each with its own tracking number.

DELIVERY

Delivery is generally carried out by the local postal service. In cases of an absent recipient or area restrictions, the carrier may leave a pickup notice for the nearest branch.

It is the buyer's responsibility to enter a correct and complete delivery address at the time of purchase. If the order is returned due to an incorrect address or insufficient information, the customer will be required to cover the reshipment cost. In the event that the package is not picked up from the agency and is returned to the origin, we will offer to reship the order with the additional shipping cost charged to the customer, or a refund minus the shipping costs already incurred.

CONTACT

For any inquiries regarding timelines or the status of your order, please write to us at
contacto@sporttechalways.com

By completing a purchase, the customer accepts this policy and the Terms and Conditions of Sport Tech Always.