EXCHANGES AND RETURNS POLICY

At Sport Tech Always, our commitment is your complete satisfaction. Every product undergoes a rigorous quality control check before being shipped, but if upon receiving your order you detect any manufacturing defect or error in the personalization or size sent, you have the right to request an exchange within 7 days of receiving the product, in accordance with the Consumer Protection Code.
The first step to manage an exchange is to contact our Customer Service Center at contacto@sporttechalways.com indicating your order number and a description of the issue. Subsequently, the customer service team will provide a phone number to send photographs and videos of the product so that quality control can review it.

Our team will guide you on how to proceed with shipping the item to our headquarters. Please note that the shipping cost to our facilities is borne by the customer.


Once the package is received, an analysis of the product will be carried out to confirm that it meets the conditions for exchange. If the claim is valid, a new product identical to the one originally requested (same model, size, and version) will be sent.
The exchange process may take up to 30 business days from the receipt of the product at our facilities.


We do not perform exchanges in the following cases:

  1. Requests made after 7 days from the receipt of the product.

  2. Personalized jerseys (name, number, or patches) or products with a size selected by the customer. It is the customer's responsibility to check the size charts before making the purchase. In case of doubt, we recommend consulting with our team before placing the order.

  3. Orders that were sent correctly but not received or picked up by the customer (see more in our Shipping and Delivery Policy).

Exchanges will only be accepted if:

  1. The product presents an error in personalization or a size different from the one requested by the customer. For the exchange to be effective, it is essential that the garment retains its attached tag and shows no signs of use or washing.

  2. A manufacturing defect or a failure in the personalization performed by our team is detected.

ORDER CANCELLATION

Cancellation requests due to a change of mind can only be made within the first 24 hours from the order confirmation.

Once 24 hours have passed, it will not be possible to cancel the order or request a refund due to a change of mind.

To request a cancellation within the established timeframe, the customer must contact our team through the official channels and indicate their order number.

 

Sport Tech Always does not provide monetary refunds under any circumstances. Only product exchanges that meet the conditions mentioned above will be managed.