EXCHANGES AND RETURNS POLICY

At Sport Tech Always, your complete satisfaction is our commitment. Every product undergoes rigorous quality control before shipping, but if you notice any manufacturing defect or error in the personalization or size sent upon receiving your order, you have the right to request an exchange within 7 days of product receipt, in accordance with the Consumer Protection Code.
The first step to manage an exchange is to contact our Customer Service Center at contacto@sporttechalways.com indicating your order number and a description of the issue. Subsequently, the customer service team will provide a phone number to send photos and videos of the product for quality control review.

Our team will guide you on how to proceed with shipping the item to our headquarters. Please note that the shipping cost to our facilities is the customer's responsibility.


Once the package is received, the product will be analyzed to confirm that it meets the exchange conditions. If the claim is valid, a new product identical to the one originally requested (same model, size, and version) will be shipped.
The exchange process can take up to 30 business days from the receipt of the product at our facilities.


We do not process exchanges in the following cases:

  1. Requests made after 7 days from product receipt.

  2. Personalized jerseys (name, number, or patches) or products with a customer-selected size. It is the customer's responsibility to review the size charts before making a purchase. If in doubt, we recommend consulting our team before placing the order.

  3. Orders that were shipped correctly but not received or picked up by the customer (see more in our Shipping and Delivery Policy).

Exchanges will only be accepted if:

  1. The product has an error in personalization or a size different from that requested by the customer. For the exchange to be effective, it is essential that the garment retains its tag and shows no signs of use or washing.

  2. A manufacturing defect or a flaw in the personalization performed by our team is detected.

Sport Tech Always does not issue refunds under any circumstances. Only product exchanges that meet the conditions mentioned above will be processed.